Technical Support for Idera SQL Server Software
Contact Information for Technical Support Requests
in Asia Pacific and South East Asian regions, Australia and
SQL Tools provides pre-sales and post-sales technical support to all users of Idera software who have purchased their licenses via an authorised SQL Tools Channel Partner reseller or direct from SQL Tools. We regret we are unable to provide support to users who have purchased directly from Idera.
You are entitled to 24/7 technical support if you have a current Maintenance agreement for any Idera product(s) Technical support is also available when you are evaluating an Idera product using a trial license.
SQL Tools Help Desk is located in Sydney Australia. The Help Desk phone is manned from 08:30 am to 5:30 pm Australian Eastern standard time from Monday to Friday (excluding public holidays in NSW). Support emails are monitored outside of these times and there is an after hours contact number for Priority one support issues..
Use the WorldTimeServer to check current date and time in Sydney, Australia.
Currently you can submit support requests via:
Our preferred support request method is via email as it enables the issue to be tracked with all relevant details.
When submitting support requests via email, please include your contact details, including a phone number and the best time(s) to phone, product name, product version, operating system where installed, SQL Server version and as much information as possible on the issue being submitted.
If you are in Australia call: 02 9878 8090
If you are in any country in the:
South East Asian region, or the
Asia Pacific region, or
you are in New Zealand
call +61 2 9878 8090
If you have an urgent technical support issue
outside of these times you can call:
0412 643 498 within Australia or +61 412 643 498 from outside of Australia